Customer Support Website

eCMS Base Documentation / eCMS Online Help

T4s are available in HRSS for Canadian Payroll clients. The user guide can be located on the CGC Knowledge Center / Portal under the eCMS v.4.1 applications

The Year-End Quick Fix (Q05) has been installed in ALL Hosted Test and Production environments. Users can validate if their environments have been updated by launching the About eCMS menu. In the About eCMS menu (2nd screen), look for the “Current Build” field, it should state Q05 at the end of the build information and… Read More »

We are diligently working on resolving the issues related to the Year-End Quick Fix (Q05). We have identified the following items that need to be addressed: 1099-MISC and 1099-NEC had envelope alignment problems. 1099-NEC is missing the Payer’s area code. Box 001 is not printing on the 1099 Register We will be sending out a… Read More »

A Year-End Quick Fix (Q041) for processing both 1099MISC and 1099NEC forms is now available. We encourage our customers to hold off printing their 1099 forms until they have the Quick Fix installed. The Quick Fix is addressing the following items: 1099MISC—To align the front page copies to align better the pre-printed back for the… Read More »

Read the Q4/2020 Customer Newsletter here

IMPORTANT! 2020 4th Quarter/Year-End Fix Pack Is Now Available for Installation The 2020 Fourth Quarter/Year-End Fix Pack (Q04/YE) is now generally available (GA) for installation. All customers at supported release levels, both USA and Canada, will need to install this fix pack! For non-hosted customers: The Q04/YE Fix Pack requires Computer Guidance installation. If you… Read More »